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    Refund and Order Cancellation Policy


    Please also review Terms of Use policy
    1. Refund timeframe and description*

      ProloGel will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for up to 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return for up to 30 days from the date of purchase. We cannot accept returns for any other reason, including but not limited to user satisfaction or personal experience with our products (our products are sold as-is and without guarantee).

    2. This website is intended for U.S. Residents

      The ProloGel Website contains information about products that may or may not be available in any particular country or region of the world, and, where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries. However, the ProloGel Website and its contents are intended to comply with U.S. laws and regulations. Although accessible by others, it and its content are intended for access and use by U.S. residents only. Customers and users of this site are expected to understand relevant local laws and regulations that apply to the products sold on this website, in the countries in which they reside or conduct business.

      * While ProloGel will make a good faith effort to fulfill every order placed on the ProloGel website, ProloGel is not responsible for incomplete delivery of orders outside the U.S. (i.e. buyer assumes all risk for orders placed outside the U.S. - no refunds will be issued for any reason for orders placed outside the U.S. )

    3. Out-of-stock delays

      ProloGel will make a good faith effort to keep the ProloGel website current and accurate with respect to inventory availability but cannot guarantee that this will always be accurate. There may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping for a full refund on the value of delayed products, excluding any other products you may have already received, associated with your order.