FAQS

Can I order ProloGel by Telephone?

How can Healthcare Providers buy ProloGel Products?

ProloGel therapy and sports gels are primarily intended for sale to healthcare providers as an adjunct to musculoskeletal rehabilitation measures.  ProloGel products are offered to healthcare providers at a significant discount over retail price.  Our products are only offered for sale online. 

If you are a healthcare provider seeking to offer ProloGel products in your practice, simply visit our contact page and complete the "New Practitioner" form, which will begin your application process for an account with ProloGel (no purchase necessary to establish an account).  Approval, which will involve verification of your status as a healthcare practitioner, typically takes no more than 48 hours. 

You will be notified by email once your account is set-up.  From that point, ordering ProloGel products will be as simple as visiting our website, logging in and placing your order.

How can I be sure that I'm getting my Provider discount?

Anytime you log into our website, pricing in our store automatically changes to show you your provider pricing on all products.  Futhermore, as you place your order, you will notice your discount listed along with the price for your order.

How can I buy ProloGel if I am NOT a healthcare provider?

If you are not a healthcare provider, there are 3 ways to purchase ProloGel:

1) Purchase through an approved ProloGel healthcare provider:  You can locate approved ProloGel providers on our "Where to Buy" page.  ProloGel products are typically offered at below retail price by most providers and you can also save on shipping fees by ordering through your provider.

2) Open an account with ProloGel: To open an online account with our website, you will need to a Quick Pass number from an approved provider.  This will be given to you when your provider refers you to our website.  There is no credit check involved and your privacy is always respected and protected.  By registering an account, you can purchase ProloGel at a reduced price over retail cost. 

3) Quick Purchase option (without opening an online account): We do offer 5oz ProloGel in air pump format as a "Quick Purchase" option in our online store.  Simply click "Order Now" at the top left of this website to use this option.  This option allows you to buy ProloGel without an account on our website. 

How can I give my client a Quick Pass?

You have 3 easy ways to give your client your Quick Pass number:

1) Give them a note to take home... Print a paper Quick-Pass: To give you client a paper print out with quick pass and instructions, select "Print a QUICK PASS for your client" option on this page:  Simply enter your client's email address in the input box and select "PRINT A QUICK PASS NOW".   This will allow you to print the page and hand it to your client.

2) Go Paperless! ...Email your client a QuickPass : If your client would prefer to receive their quick pass in their InBox, you can send an email by entering their email in the "Email a QUICK PASS to your client" box at the bottom left of this page. This option will send their Quick Pass instructions to their own email.

3) Go Old School: Keep off your computer... Save your Quick Pass number and have your Client write it down... You will find your Quick Pass number on this page where it says "YOUR QUICK PASS NUMBER IS: XXX-XXXXX-XX-XXX".  Your client will need each number and dash as it is spelled out on this page. 

How can I place an Order for ProloGel products?

This is easy! 

Simply click on ORDER NOW at the top left of your screen.  Because you have logged in as a provider, the ProloGel store will now show you your provider pricing on all products.

Simply select what you want to purchase and then select one of our two secure payment methods:

1.  Secure payment with credit card via Authorize.net

2.  Secure payment via PayPal.

It's that easy! Fast and Secure! 

Be sure to check out the "My Orders" section...

To make life easier for you, your order (but never your credit card information) is stored on our website.  This will allow you to speed up your next purchase if you simply want to repeat your last order.  This also allows you to see what you have ordered in the past and to track orders made via your account.

What is a Quick Pass?

A Quick Pass is a unique number that is assigned to you (an approved healthcare provider) on our website.  This number is intended for you to issue to your clients when you would like to refer them to the our website to purchase ProloGel products.

If you would like your client to be able to purchase ProloGel at a below-retail price (a discounted price reserved for clients that are referred by their providers to our website), simply give them your Quick Pass number and they will be able to do so. 

What is the Fastest Way to set up a ProloGel account? (Providers)

The fastest way to set up your ProloGel account is to use a "Quick Pass Number", which will be provided to you by one of our sales representatives.  If you have been issued a "Quick Pass Number", this confirms that your credentials as a provider have been pre-validated.  To use a "Quick Pass Number" simply enter it on the website, complete a single page form and you will be able to immediately purchase ProloGel products.

Alternatively, if you have not been pre-verified by one of our representatives, you can simply visit our contact page and complete a brief "New Practitioners / Apply for New Account" form.  It typically takes 24-48 hrs for our staff to review your form and to verify your status as a healthcare provider (or student in a healthcare field). 
 

Who can purchase ProloGel products?

ProloGel products are sold on this website and are only sold online.

ProloGel products can be purchased by licensed health providers, including medical physicians, osteopathic physicians, nurses, chiropractors, massage therapists, physical therapists, occupational therapists and practitioners in training.  In order to purchase product, providers will have to apply to set up an account by visiting our contact page and completing the "New Practitioners" form.

Non-healthcare providers can also purchase ProloGel through this website.  ProloGel 5oz can be purchased without an account although non-providers can purchase this product at a below-retail rate when they are referred to our site by their healthcare provider (approved ProloGel providers will issue their clients a "Quick Pass" number, which verifies that they have been referred by a provider.

Why order ProloGel online?

Ordering ProloGel online is Easy! Once your account is set-up on this website, ordering new product is as easy as logging in, selecting product and processing your online payment through our secure payment gateway.  Product will be shipped directly to your office or home.